Refund & Cancellation Policy

Every lamp we ship is either printed to order or pulled from a small ready-made batch, so our refund and cancellation policy works a little differently from a standard retail product. Please read this before ordering.

1. Cancellation Before Printing

You can cancel your order and receive a full refund at any time before we begin printing it. To cancel, message us on WhatsApp as soon as possible after placing your order.

2. Once Printing Has Started

Once printing has begun — especially for orders from an uploaded model or the shade designer, which are made specifically to your specification — we're unable to offer a refund or resell it to someone else. This is standard practice for any custom or made-to-order product.

3. Damaged, Defective, or Incorrect Items

If your lamp arrives damaged, defective, or doesn't match what you ordered due to an error on our part, we will reprint and redeliver it at no extra cost. Contact us within 48 hours of delivery with a photo of the issue.

4. Auto-Generated Quotes

Quotes generated from an uploaded model or the shade designer are automatic estimates based on the model's size and weight, and are valid for a limited time. Placing an order locks in that price; if your quote has expired, generate a new one before checking out.

5. How to Request a Cancellation or Report an Issue

Message us on WhatsApp with your name and order details. We aim to respond and resolve genuine issues as quickly as possible.