Privacy Policy
Last updated: 24 July 2026
Mentech3D ("we," "us," "our") is a 3D printing studio based in Vadodara, Gujarat, India. This policy explains what information we collect when you use our website, how we use it, and the choices you have.
1. Information We Collect
When you browse, order, or request a quote, we collect:
- Name, email address, and phone number
- Shipping address, for delivering your order
- Any 3D model file you upload for an automatic quote
- Shape parameters and exported files from the lamp shade designer, if you use it
- Payment details are handled entirely by our payment partner (Razorpay) — we do not store your card, UPI, or bank details ourselves
2. How We Use Your Information
- To process and fulfil your order
- To calculate an automatic price quote from an uploaded or designed model
- To print, pack, and ship your lamp
- To contact you about your order via email, phone, or WhatsApp
3. Where Your Data Is Stored
Your information, including uploaded model files, is stored using Supabase (database and file storage) and hosted on Vercel — both established cloud infrastructure providers with their own security practices. Uploaded model files are kept in a private storage location, never made public. We do not sell your personal information to third parties.
4. Uploaded Models and Designs
Files you upload or export from the lamp shade designer are used solely to generate your quote and, if you place an order, to print it. We don't reuse your uploaded designs for anything else without asking you first.
5. Your Choices
To request a correction, deletion, or export of your personal information, message us on WhatsApp or email using the details on our contact page.
6. Data Retention
We retain order and account information for as long as needed to fulfil your order and to comply with tax and accounting record-keeping requirements under Indian law. Quotes generated from an upload or the designer expire automatically after a set period and are not kept indefinitely if unused.
7. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.